Answer every customer instantly — with AI that knows your business
Threadline replies on WhatsApp, Telegram, Instagram, Messenger and your website using only your own documents — and hands off to your team the moment a human is needed.
Free plan available · No credit card to start · Cancel anytime
- Answers only from your content
- Hands off to your team when unsure
- Live in minutes, no code
5
Channels in one inbox
24/7
Instant replies, day and night
100%
Answers grounded in your content
1 click
Hand-off to a human agent
How it works
Live in three steps
No code and no training data to prepare — just the channels you already use and the documents you already have.
- Step 1
Connect your channels
Link WhatsApp, Telegram, Instagram, Messenger or your website in a few clicks.
- Step 2
Add your knowledge
Upload documents, paste text, add web pages or import your data. That becomes everything the AI knows.
- Step 3
Let the AI answer
Customers get instant, accurate replies — and your team takes over whenever the AI is unsure.
Why Threadline
Support that scales without scaling your team
Most questions your customers ask are already answered somewhere in your docs. Threadline finds that answer and replies — your team handles the rest.
Grounded in your own knowledge base (RAG)
Every answer is retrieved from your own documents, URLs, images, or database tables first, then generated strictly from that content — retrieval-augmented generation, not a model guessing from general training data. If it's not in your knowledge base, Threadline says so instead of making something up.
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Every conversation, one place
Meet customers wherever they message you
Telegram
Messenger
Website widget
SMS
Everything you need
One platform, every feature
From connecting a channel to grounding the AI in your own content, Threadline gives your team everything it needs to automate support without losing the human touch.
Unified inbox
WhatsApp, Telegram, Instagram, Messenger, and your website in one inbox — board and list views, filters, and full conversation history.
AI knowledge base
Upload documents, paste text, add URLs, images, or import database tables. The AI answers strictly from your own content — nothing invented.
Human handoff & escalation
The AI hands a conversation to a teammate automatically the moment it isn't confident, instead of guessing at an answer.
Website chat widget
An embeddable chat bubble for your own site, with image attachments and reply-to threading — as capable as WhatsApp.
Broadcast campaigns
Send one message to many people on WhatsApp, SMS or email, to a contact list imported from a CSV, with reports on what was delivered.
Business hours & away messages
Set hours per channel — the AI, or a configured away message, covers you automatically outside them.
Agent roles & assignment
Admins and agents, auto-assignment, and manual handoff — your whole team working from the same inbox.
Lead forms
Collect a visitor's details conversationally, in the chat itself — no separate form builder to configure.
Appointment booking
Customers book a service, day and time right in the chat. Your team sees every booking in a calendar, reminders go out automatically, and Google Calendar stays in sync.
Automations
Build rules that ask questions, show buttons and lists, tag contacts, move deals and follow up, without writing code.
Online stores
Connect Shopify, WooCommerce or BigCommerce. Orders show beside the chat, and the AI can show products with their real price and stock and send a ready checkout link.
Comments to conversations
Reply to an Instagram or Facebook comment in public and follow up in a private message. Conversations that start from an ad show which ad brought them.
Custom roles & channel access
Create roles such as Sales or Support, choose exactly what each can do, and limit people to the channels they work on.
Install it as an app
Add it to a phone or computer like an app, with push notifications for new messages and mentions.
Usage reports
See conversations, AI answers and hand-offs per channel, so you always know what the AI is handling and where your team steps in.
Ready to give your customers a smarter inbox?
Connect a channel, add your documents, and let the AI take the first reply — start on the free plan today.
FAQ
Questions we get all the time
Yes. You can start on the free plan with no credit card, and upgrade whenever you need more channels, agents or conversations.
Paid plans with a trial let you use every feature of that plan free for the trial period. You're only charged when the trial ends, and you can cancel before then at no cost.
Yes. Upgrade, switch or cancel from Settings → Billing. If you cancel, you keep everything in your plan until the end of the period you have already paid for.
WhatsApp, Telegram, Instagram and Messenger, SMS and email, plus a chat widget for your own website.
Every question is matched against your own documents, URLs, images or data first, and the AI answers only from what it finds. If your content doesn't cover it, the conversation goes to a person instead of the AI guessing.
Yes. Anyone on your team can take over any conversation at any time, and the AI hands off automatically whenever it isn't confident in an answer.
Connect a Website channel, copy the embed snippet Threadline gives you, and paste it before the closing </body> tag of your site. The chat bubble appears straight away.
Yes. Your documents, conversations and contacts are kept separate from every other business, and they're never used to train anyone else's AI.
No. Connecting a channel and uploading documents is all done from your dashboard — no code needed, except pasting one line if you want the website widget.